PCMH

Responsibility of Our Medical Home

Pediatric Associates at Argyle P.A., provides patients and families information on the obligations of the medical home and the responsibilities of the patient and the patient’s family as partners in care.

Listed below are the responsibilities of patients and the medical team to insure adequate and meaningful communication and evidence-based health care.

Responsibility of Medical Home Team:

• We provide comprehensive and quality primary care. Ensures that we are the following:
  • Accessible: Care is easy for the child and family to obtain shorter waiting times, enhanced in-person hours, 24/7 electronic or telephone access, and alternative methods of communication through health information technology.
  • Coordinated Care: The family is recognized and acknowledged as the primary caregiver and support for the child, ensuring that all medical decisions are made in true partnership with the family.
  • Continuous Care: The same primary care clinician cares for the child from infancy through young adulthood, providing assistance and support to transition to adult care.
  • Comprehensive: Preventive, primary, and specialty care are provided to the child and family. Offers whole-person care from a team that is accountable for the patient’s physical and behavioral/mental health needs, including prevention and wellness, acute care, and chronic care.
  • Coordinated: A care plan is created in partnership with the family and communicated with all health care clinicians and necessary community agencies and organizations.
  • Compassionate: Genuine concern for the well-being of a child and family are emphasized and addressed.
  • Diversity: The family and child's culture, language, beliefs, and traditions are recognized, valued, and respected.
  • Quality and Safety: Committed to quality and quality improvement by continually participating in activities including using evidence-based medicine, providing clinical decision making tools to help patients make decisions about their care, measuring performance and addressing areas of improvement, measuring and addressing patient satisfaction, and committing to population health management.
• We care for the patient as a “whole person” providing health care and behavioral health care (referrals) for our patients.
• We will coordinate the patient care with the various specialties and the behavioral health specialists as indicated.
• We will make available online to our patients a medical summary that includes the diagnosis, medications, and allergies. Also, we will make sure that our patients get the clinical summary of their visit or are able to obtain it online within 3 days of their visit.
• We will attempt to contact patients 24 hours prior to health care appointments to remind patients of their appointment and gather all pertinent medical and health information.
• Both online and in our brochure we will provide information regarding office hours and how to contact us to seek and receive advice during office hours and then after-hours.
• We will provide patients with appropriate tools and disease specific education to monitor and manage their health conditions and care.
• All care provided by the medical home team is based on the evidence supported by the medical literature and the research.
• We will listen to our patients’ questions and concerns, make the management and treatment plan easy to understand, make sure to provide a good understanding of all medication prescribed and their treatment plan and goals.

Patient’s Responsibilities:

Children and families are key team members and partners with children and families to identify and address their needs.

• Giving the health care provider accurate information about present complaints, past illnesses, hospitalizations, medications, and any other information about his or her health.
• Reporting unexpected changes in his or her condition to the health care provider.
• Reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.
• Following the treatment plan mutually agreed on with your health care provider.
• Keeping appointments and, when unable to do so, notifying the health care provider or facility.
• His or her actions if treatment is refused or if the patient does not follow the health care provider’s instructions.
• Making sure financial responsibilities are carried out.
• Be considerate and cooperative in dealing with the providers and respect the right of fellow medical home team members.
• Following health care facility rules and regulations on patient care and conduct.
• Tell us if you have change your address and phone number at each every visit.
• Notifying the health care provider of any advance directive(s) he/she may have executed.
• Being respectful of the property of other persons and of the clinic.